Senior remote Jobs in US

Customer Health & NPS Oversee the company's NPS program: survey design, data collection, reporting, and closed-loop feedback. What You Bring: 5+ years in Customer Success Operations, Revenue Operations, or Business Operations at a B2B SaaS company.

Trilogy operates differently. What You Will Be Doing AI-Augmented Customer Resolutions: Examine complex tickets that AI systems have escalated, leverage human judgment in areas where AI capabilities are limited, and subsequently enhance the AI system to reduce future gaps What You Won�t Be Doing Spending two full months on onboarding; the expectation is to achieve proficiency on multiple products during the first month (we acknowledge this timeline is demanding) Depending on managers for problem resolution; candidates who cannot remove their own obstacles will find this role particularly challenging Senior Technical Support Analyst Key Responsibilities Combine technical human judgment with AI capabilities to provide outstanding customer support, concentrating on sophisticated issues that AI systems cannot yet handle independently Basic Requirements A minimum of 3 years of total experience in technical customer support positions Advanced proficiency with generative AI tools (i.e., use of multiple AI platforms, capability to automate workflows and create custom GPTs); candidates whose AI usage is limited to research, learning, brainstorming, or content generation will not meet this requirement Current residence in North or South America About Trilogy Hundreds of software businesses run on the Trilogy Business Platform.

Imply is an equal opportunity employer. All official communication from Imply will come from email addresses ending with @imply.io.

Experience with proposal support activities. Strong business acumen, strong management, and leadership skills.

The Role This individual functions as a Senior Database Administrator responsible for supporting Hyatt�s central database systems. In addition, a Senior Database Administrator will be expected to have working knowledge of the required assigned Hyatt database technologies to provide all levels of support.

Trilogy operates differently. Overseeing a portfolio of more than 100 enterprise software solutions, we have transformed customer support through sophisticated AI technology.

Senior Graphic Designer, 2 Hour Learning (Remote) - $100,000/year USD. Trilogy Atlanta, GA.

The company is a AI-powered microlearning platform (YC-backed, $16M funded, growing 4x YoY). Location: Remote (US-based).