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Following migration completion, the support engineer will provide hypercare support to > 1000 users requiring access to post production applications and infrastructure. Must Have Skills / Requirements 1) Proficient with Active Directory, MFA administration, and Windows administration a.3+ years of experience 2) Proficient with PowerShell Scripting a.3+ years of experience; Automating tasks to streamline workflows.

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon�s supported products. Job Requirements: Minimum of 2 years� experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years� experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred.

Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. Pay range $16.00 to $20.00 per hour Answer incoming customer experience support concerns including promptly returning messages via phone, text and email Make outbound calls to customers to provide updates on installation and service status Schedule warranty appointments for the Service Department Enter and maintain all customer records and job-related information into CRM Database Provide work orders to Service Measure Tech daily Audit orders for accuracy after confirmation is uploaded Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting Provide support for PSG/CSC for assigned division(s) Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution Process electronic credit card and check payments Assist with receiving product(s) in CRM Database and/or F&O Support division(s) in Accounts Receivable collections and management Other duties as assigned High school diploma or GED equivalent 5 year�s customer support experience preferred Experience in the home improvement industry a plus Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful Excellent work ethic, solid attendance record and attention to detail Excellent written and oral communication skills including phone skills Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window.

Strong knowledge of MEP systems, construction drawings, and QA/QC procedures. Flexibility to perform both field inspections and office-based estimating support.

Transfer approved items from PN3 to Great Plains for payment processing. Requirements Accounts Payable experience.

Create billing schedules and conduct other billing analyses as needed. Strong understanding of legal billing procedures and guidelines.

The Internet/Intranet Specialist will analyze, develop, and optimize Internet/Intranet application software to support a wide range of engineering, business, and network traffic management functions. U.S.

Maximizes sales by effectively utilizing sales and marketing materials, appropriate databases and technologies. Demonstrable B2B sales experience with a proven track record of achieving or exceeding sales goals, required.

Position: Testing Specialist Job ID: TSL37 Location: Hybrid (Remote/Washington, DC) Citizenship required: Yes Clearance Type: Secret Salary Range: $110,000 - $120,000 At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. Basic Qualifications: Four (4) years of relevant experience is required Ability to plan, design, and execute various testing strategies, including functional, regression, stress, and load testing Experience identifying and documenting software defects and issues, ensuring they are tracked and resolved Experience creating and maintaining comprehensive test plans, test cases, and test scripts Ability to collaborate with development teams to understand application requirements and functionalities Experience verifying software performance, security, and compatibility across different platforms and devices US Citizen with an active secret security clearance Preferred Qualifications: Experience with Silk Performer, a performance testing tool, for stress and load testing Proficiency in Selenium, an automated testing framework, for web application testing Knowledge of Azure DevOps for test case management, test automation, and continuous integration Cloudshape is committed to employee growth through learning, training, advancement, and rewards.

Preferred qualifications: Experience in Public Sector legal negotiations, Agreement Desk, or Process Improvement and Design. Experience working with US Public Sector or IT infrastructure, cloud and digital transformations.

Minimum of 6 months work experience required. Data entry/keyboard experience required.

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