Summit is seeking a Manager of Revenue Operations who is laser-focused on improving team effectiveness to help scale our sales organization. Distill themes from customer data into actionable insights to improve internal operations and customer experience Work closely with Marketing to track campaign engagement and effectiveness Assist in the design of a customer onboarding process that transitions from sales to delivery to customer success with best practice experience Inform and assist the Enablement efforts in the Revenue Operations team, such as the Revenue team�s knowledge libraries, curriculums, and internal wiki Establish and manage key metrics and performance indicators for quoting, order processing and customer success team Create, maintain, and expand the documentation used for onboarding, training, and other enablement/learning efforts Ad-hoc projects as needed, both within existing tools and creatively building a process where tools are not available What You�ll Deliver: Roll out operational changes and new systems to our customer-facing teams Work cross-functionally with customer success, sales, operations, finance, product, marketing, and other stakeholders to share insights and centralize information Be a customer advocate and partner to all internal organizations involved in the deal process Drive best practices to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices, policies, and proper enablement Provide leadership and guidance to deliver consistently high-quality output from the Revenue Operations team Support our data hygiene in areas including renewals, subscriptions, and customer health in coordination with finance, sales, delivery, and other internal teams Identify ways of streamlining and automating processes to compile and analyze data from various sources and systems What You'll Decide: Partner with VP, Revenue to strategize, and analyze the impact of business initiatives Invest in the continuous development and growth of the Revenue Operations team Be a customer advocate and partner to all internal organizations involved in the deal process Implement and manage approvals for non-standard deals and effective collaboration across Sales, Finance, and Legal Exhibit a professional demeanor, attention to detail, and a sense of urgency to achieve outcomes and exceed expectations You�ll Thrive in This Role If You: Bachelor�s degree required At least 3-4 years of sales operations or revenue operations experience, alternatively experience in process and data driven roles and understanding of sales organizations Experienced with contracts, legal clauses, approvals, and other deal desk deliverables Experience learning, managing, and customizing a CRM system, and training others on its use.
