Technical Support Engineer

Key Responsibilities Establish, implement, regulate and improvise internal processes for database management; Explore the advanced features of different Windows Based, cloud based and other applications and train teams for employment of the applications; Lead and own design and development of tools for digitizing internal operations Support in the organization and implementation of events, organization of internal meetings Use Microsoft 365 apps/ Sharepoint/ Azure for the purpose of CRM and ERP; Discover and adopt new technologies in the day to day operations of the organization; Creating reports, summaries and presentations for the offices administrative needs Troubleshoot day to day breakdowns in software, hardware and networking; Train and guide teams on use of ITeS; Coordinate with third party service ITeS providers; Coordinate and collaborate with different internal teams. Education And Work Experience Minimum 5 years of experience in a similar position Bachelors/ Master's degree in Computer Science or related field BCA/MCA/ B.Tech (CS)/M.Tech or any other equivalent degree; Another educational degree/certificate in an information technology related field with equivalent work experience Organizational skills: independence, operability and meticulousness Ability to work under the pressure Problem solving and multitasking Responsibility for tasks, projects, working on goals Own initiative and involvement in entrusted tasks Experience in events and project management A passion for computer-related technology.