User Support Specialist

offices as needed Technical Environment Windows OS, Microsoft 365, Exchange Online Active Directory / Azure AD LAN/WAN, TCP/IP, VPN, remote access technologies Cloud platforms (SaaS, PaaS, IaaS) Mobile device support (iOS, Android) Document management systems (advanced experience required) Help desk ticketing systems (e.g., Freshservice preferred) Cloud-based VoIP phone systems (plus) What We’re Looking For 5+ years of IT support experience (law firm or professional services strongly preferred) Strong customer service skills with the ability to support attorneys and senior staff Solid understanding of cybersecurity, disaster recovery, and security awareness Experience troubleshooting hardware and software using best practices Ability to work independently and as part of a team Education & Certifications Bachelor’s degree in IT or equivalent experience preferred Microsoft certifications a plus Experience with legal or matter-centric applications a plus 📍 Location: Philadelphia, PA (Onsite – 5 days/week) Show less [{"type":"people_also_viewed","href":"https://www.linkedin.com/jobs/view/desktop-support-specialist-at-jobs-via-dice-4371552464","jobId":"4371552464","label":"Desktop Support Specialist"},{"type":"people_also_viewed","href":"https://www.linkedin.com/jobs/view/part-time-student-stem-inc-research-assistant-and-it-user-support-at-penn-state-university-4262193134","jobId":"4262193134","label":"Part Time - Student - STEM Inc. 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