Technical Support Engineer, Trilogy (Remote)
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Trilogy operates differently. What You Will Be Doing AI-Enhanced Issue Resolution: Examine complex escalated cases from AI platforms, apply specialized human judgment where automated systems are limited, and subsequently refine AI performance to close identified gaps What You Won�t Be Doing Spending two full months on onboarding; proficiency across multiple products is expected within your first month (we recognize this timeline is demanding) Depending on managers for ongoing assistance; candidates unable to resolve blockers independently will find this role difficult Technical Support Engineer Key Responsibilities Combine advanced technical human judgment with AI system capabilities to provide superior customer support, concentrating on sophisticated challenges beyond current AI resolution capacity Basic Requirements A minimum of 3 years cumulative experience in technical customer support positions Demonstrated expertise with advanced generative AI applications (including use of various AI platforms, workflow automation capabilities, and custom GPT development); experience limited to LLM usage for research, study, ideation, or writing will not meet this requirement About Trilogy Hundreds of software businesses run on the Trilogy Business Platform.