Title: Service Desk Agent Location: Brussels, Belgium Duration: 1 year freelance contract (extension possible) Job Type: Hybrid (3 days onsite and 2 days remote per week) Languages: English (C1) and French (C1) Job description: Performs Digital Workplace support activities Manages all type of user interactions (phone, ticketing portal, chat, messaging …) User guidance and support regarding the use services, software and applications Follow-up of incidents and user request Knowledge and skills For the first line: Good Knowledge of Workstation support and Administration (Windows 10 and above); Good Knowledge of Office applications (Office 2016 and above); Basic knowledge of Server environment (Windows/Linux) and Active Directory services; Knowledge of Basic tasks related to Account management Network setup and protocols Backup and restore procedures Antivirus management Patch and software distribution Scanning and Printing understanding; Excellent communication and soft skills. Technical certifications and trainings (1 from the below) Windows 10 MCSA Microsoft 365 Certified: Modern Desktop Administrator Associate IT Helpdesk Professional (or equivalent) Google IT Support Professional Certificate Microsoft Office Specialist (MOS) (Advanced) Windows troubleshooting for IT Call Centre Associate Certified (or equivalent) Show less [{"type":"people_also_viewed","href":"https://be..com/jobs/view/spontaneous-application-at-ertms-solutions-4198764117","jobId":"4198764117","label":"Spontaneous Application"},{"type":"people_also_viewed","href":"https://be..com/jobs/view/it-operations-engineer-at-uni-systems-4347789237","jobId":"4347789237","label":"IT Operations Engineer"},{"type":"people_also_viewed","href":"https://be..com/jobs/view/technical-support-engineer-nl-fr-at-clovr-4371876990","jobId":"4371876990","label":"Technical Support Engineer NL-FR"},{"type":"people_also_viewed","href":"https://be..com/jobs/view/it-support-engineer-at-audika-belgium-4334638336","jobId":"4334638336","label":"IT Support Engineer"},{"type":"people_also_viewed","href":"htt...
