Senior Data Engineer / Software Engineer Role Overview We are seeking a Senior Data Engineer / Software Engineer to serve as the onshore technical lead for a high-visibility telecom and contact center modernization initiative. Key Responsibilities Act as the hands-on technical lead for a fast-paced telecom modernization program Drive development across frontend, backend, and API layers with strong DevOps awareness Provide technical leadership and unblock offshore engineers without heavy handholding Partner with Product and Agile leadership to iterate quickly and deliver incremental value Troubleshoot and resolve complex, production-impacting issues as they arise Ensure engineering execution supports — not delays — program milestones Support integration of a modern contact center platform with downstream and legacy systems, including mainframe-based environments Maintain high standards for code quality, testing, and operational readiness Technical Environment Frontend: Angular 17, TypeScript Backend: GraphQL (Apollo Graph Router in place), API development Cloud: AWS-native stack Telecom / Contact Center: Cloud-based CX platform, IVR flows, converged communications Data: Legacy data routing to support transitional architectures DevOps: CI/CD awareness, environment readiness, operational support Required Skills & Experience 8+ years of software engineering experience with full stack ownership Strong, hands-on TypeScript experience across frontend and backend development Proven experience leading distributed and offshore engineering teams Experience with telecom, converged communications, or contact center platforms strongly preferred Solid experience with GraphQL, APIs, and cloud-native architectures Comfortable operating autonomously in ambiguous, high-pressure environments Ability to ramp quickly on new platforms and architectures (expected ~1 week) Strong troubleshooting and problem-solving skills DevOps mindset with awa...
