Lightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios with a mission to bridge the gap between imagination and creation. What you will be doing: Customer Onboarding & Adoption Lead structured onboarding for new brands and teams within the holding company Drive time-to-value through training, enablement, and best-practice workflows Ensure customers adopt core platform features and AI-driven capabilities Ongoing Customer Success & Account Management Own the customer lifecycle post-sale, including renewals, retention, and expansion Serve as the primary point of contact and trusted advisor for key stakeholders Conduct regular check-ins, health assessments, and business reviews (QBRs) Value Realization & Performance Management Align platform usage to customer goals and business outcomes Monitor account health, product usage, campaign performance, and satisfaction Proactively identify risks and intervene early to prevent churn Growth & Expansion Identify upsell and cross-sell opportunities within the holding company Partner with Sales and Revenue teams on renewals and account expansion Support long-term account growth through strategic planning and roadmap alignment Cross-Functional Collaboration Partner closely with Product, Partnerships, and Support teams Advocate for customer needs and translate feedback into actionable product insights Help shape product improvements for enterprise and agency customers Your skills and experience: Must-Haves 4–5+ years in Customer Success, Account Management, or Client Services within a SaaS or tech-enabled platform Experience managing enterprise or multi-stakeholder accounts Strong understanding of SaaS metrics: adoption, retention, renewals, expansion, and customer health Proven ability to manage multiple priorities in a fast-paced environment Ex...
