You will troubleshoot challenges, anticipate customer needs, and help uphold our commitment to operational excellence. In your future role as a Customer Service Representative, you will: Execute the order entry process and manage the order fulfillment process while interfacing with internal/external customers for a given business line with a high degree of complexity, in compliance with law, regulations and Nouryon procedures Maintain a thorough knowledge of the businesses’ products, applications, and service offerings Maintain service levels by making independent customer facing decisions, using the unique knowledge of the differing businesses, products, applications, and service offerings Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions with a significant level of autonomy Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence Differentiate between customer requirements and Nouryon capabilities – choose best/cost effective solution, unique to each business/situation with limited oversight Support commercial strategies with Nouryon customers Ensure established processes and best practices are utilized and effective process controls are in place, ensuring adherence to processes and service levels is maintained Adhere to and execute new instructions and/or pivot on dynamic organizational priorities with flexibility and adaptability Deliver on key operational KPIs such as order confirmation time, first time right, # touches per order Proactively and independently interface ...
