A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. Job Responsibilities Meets regularly with Funeral Director(s) to ensure customer needs are met Frequently communicates with families to coordinate activities Takes first calls and dispatches removal teams Collects vital information, files death certificates and insurance claims Schedules appointments for Funeral Directors Designs and prints memorials; creates, scans, and corrects arrangement documents Orders merchandise, flowers, urns Schedules services including coordinating with churches, cemeteries and staff Assists with setting up funeral/visitation areas and take down Assists during funeral services and events Assists with dressing, casketing and preparing the deceased for viewing Transport human remains to the Crematory facility Delivers ashes from Crematory to Funeral Home Assists with removals May be required to ensure company vehicles are clean and fueled, prior to and after services Adheres to all Company and Regulatory requirements Performs other administrative duties for the location when time permits MINIMUM Requirements Certification/License Valid driver’s license and able to pass our backgorund check including sharing driving record Experience 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Funeral industry experience preferred but not required Knowledge, Skills And Abilities Strong knowledge of computers and software Above average communication skills High level of compassion and integrity Problem solving skills Ability to multi task and set priorities Ability to maintain confidentiality Ability to work beyond standard business hours including weekends Detail oriented Professional team player Pro-actively seeks out tasks Motivated, enthusiastic work ethic Work CONDITIONS When considering the work hours associated with this job, the following factors may apply: Work Environment Mostly works indoors during all seasons and weather conditions Occasional work outdoors Limited amount o...
