SupportYourApp

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Contract | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like M

[Applicants: Legyen az első 25 pályázó között | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to d

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. What you will do: Deliver outstanding technical support via chats and emails Take ownership of technical issues reported by customers and triage them as needed Analyze and resolve customer inquiries containing technical issues or feedback Follow procedures for proper escalation to relevant internal teams and key stakeholders Maintain accurate records of failures, maintenance activities, and bugs Contribute to and maintain the company's support knowledge base and related documentation Ensure compliance with the company's Service Level Agreements (SLAs) What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) At least 1-2 years of proven experience in a Technical Support Engineer or Product Support Engineer role Hands-on experience with Windows and Linux operating systems Tech-savvy with hands-on experience in hardware troubleshooting Solid understanding of hardware and software interactions Experience working with logs and performing data analysis Strong troubleshooting and problem-solving abilities Customer-oriented and responsible attitude Excellent interpersonal skills Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience with remote hardware debugging Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also - internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirem...

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. What you will do: Deliver outstanding technical support via chats and emails Take ownership of technical issues reported by customers and triage them as needed Analyze and resolve customer inquiries containing technical issues or feedback Follow procedures for proper escalation to relevant internal teams and key stakeholders Maintain accurate records of failures, maintenance activities, and bugs Contribute to and maintain the company's support knowledge base and related documentation Ensure compliance with the company's Service Level Agreements (SLAs) What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written) At least 1-2 years of proven experience in a Technical Support Engineer or Product Support Engineer role Hands-on experience with Windows and Linux operating systems Tech-savvy with hands-on experience in hardware troubleshooting Solid understanding of hardware and software interactions Experience working with logs and performing data analysis Strong troubleshooting and problem-solving abilities Customer-oriented and responsible attitude Excellent interpersonal skills Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus: Experience with remote hardware debugging Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also - internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirem...

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Contract | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like M

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Contract | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like M

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. What you will do: Deliver outstanding customer support via emails, calls, and chats Build strong and lasting customer relationships Resolve customer issues quickly and efficiently, ensuring high-quality solutions Keep up with evolving tools and technology Escalate complex issues to the appropriate team for resolution Apply the latest and greatest customer happiness practices Maintain a deep understanding of client solutions and meet KPIs Communicate with developers and cross-functional specialists What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written 6-12 months of experience in customer support Strong analytical thinking, research, and problem-solving skills Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments Fast and accurate typing skills with confident multi-platform usage Proven customer service communication skills, including: Objection handling Structured and benefit-oriented dialogue Empathy and clear, professional articulation Ability to consistently apply these communication skills across all customer interaction channels Positive, proactive, and responsible attitude Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload) Benefits and Perks: Flexible schedule (24/7) Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also - internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracki...

We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we're expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. What you will do: Deliver outstanding customer support via emails, calls, and chats Build strong and lasting customer relationships Resolve customer issues quickly and efficiently, ensuring high-quality solutions Keep up with evolving tools and technology Escalate complex issues to the appropriate team for resolution Apply the latest and greatest customer happiness practices Maintain a deep understanding of client solutions and meet KPIs Communicate with developers and cross-functional specialists What you need to succeed in this role: Fluency in German and English (C1 or higher), both spoken and written 6-12 months of experience in customer support Strong analytical thinking, research, and problem-solving skills Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments Fast and accurate typing skills with confident multi-platform usage Proven customer service communication skills, including: Objection handling Structured and benefit-oriented dialogue Empathy and clear, professional articulation Ability to consistently apply these communication skills across all customer interaction channels Positive, proactive, and responsible attitude Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload) Benefits and Perks: Flexible schedule (24/7) Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also - internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracki...

[Applicants: Legyen az első 25 pályázó között | Level: Associate] Who we are?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to d

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Contract | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like M

[Applicants: Legyen az első 25 pályázó között | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to d

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Contract | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like M

[Applicants: Legyen az első 25 pályázó között | Level: Associate] Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to d