Job description
[Applicants: Be among the first 25 applicants | Industry: Recreational Facilities | Type: Full-time | Level: Mid-Senior level]
DescriptionAs the General Manager at Go Ape, you'll lead the comprehensive management of our outdoor adventure park, ensuring not only the safety and enjoyment of our guests but also maintaining a sharp focus on profitability. Your role will involve overseeing daily operations, managing staff, maintaining stringent safety standards, and driving revenue growth through strategic operational and marketing initiatives.What does a General Manager do?Ensure site operations not only meet but exceed safety standards, conducting regular inspections, audits, incident investigations, and risk assessments while also optimizing operational efficiency to drive profitability.Accomplish site financial objectives by meeting revenue forecasts and expense budgets, actively measuring results, providing insightful feedback to head office stakeholders, reviewing P&L statements, and initiating corrective actions when necessary to ensure financial goals are met.Lead and manage a high-performing team, effectively allocating resources to optimize performance while adhering to established budgetary constraints.Take ownership of local marketing and sales efforts, leveraging the site team to execute impactful social media campaigns, participate in local events, cultivate strategic partnerships, distribute promotional materials, and network within the region, all aimed at driving revenue growth and enhancing brand visibility.Recruit, hire, train, develop, and communicate with all staff to ensure exceptional guest service is provided, safety standards are upheld, and financial targets are met, fostering a positive and motivated team environment.Optimize site operations through efficient staffing, clear delegation, and strategic session structuring to meet guest demands, maintain safety standards, and drive revenue growth.Coordinate efforts by disseminating corporate policies and procedures while also establishing site-specific practices for staff management, procurement, marketing, maintenance, and risk assessments.Ensure the outdoor adventure park maintains outstanding course conditions and visual brand standards to enhance guest satisfaction and brand perception.Provide support for daily operations as necessary, including performing duties such as general course maintenance, opening/closing procedures, safety briefings, and monitoring third-party participa...
