Job description
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.We are looking for a motivated and organized(Junior) Traffic Control Dispatcher (m/f/d),speaking French, Portuguese, English and Spanish, who will take an active part in the success of FlixBus and will have a direct influence on the functioning of the operations.The role is based in Lisbon (hybrid model) and includes unlimited contract, a fixed annual gross salary plus a meal allowance of €10.20 per working day, additional pay for night, weekend, and public‑holiday shifts, a 50% subsidy for the Lisboa Viva public transport pass, and access to further benefits.About The RoleEnsure quality control of daily operations across France, Spain, and PortugalHandle incoming calls and emails from drivers and coach partners in a multilingual environment (FR, EN, ES, PT)Support additional saturated markets when the required language (e.g., English) is masteredManage delays, accidents, and incidents in line with internal operational guidelinesMonitor delays using internal alert systems and inform passengers promptly via notificationsRebook or reassign passengers to alternative services in cases of delays, cancellations, or incidentsDocument all incidents thoroughly, take appropriate measures, contribute to process improvements, and collaborate closely with the team leaderAbout You1+ years of experience in a customer service or customer support–related roleFluent multilingual proficiency in English, Portuguese, French, and SpanishExperience in transport management, operations, or handling exceptional and emergency situations is a strong plusStrong communication skills and high comfort working collaboratively in team environmentsFlexibility to work in rotating shifts (including weekends) within a 24/7 operational environmentSolid command of the Microsoft Office suiteWe recognize that everyone carries a unique set of valuable skills and experiences. We want to hear from you!What We OfferTravel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.Wel...
