Application Support Specialist (for Porto, Portugal) - Hybrid

This is an individual contributor role within a growing, international Customer Support Centre of Excellence. 🚀 Your mission Deliver timely, high-quality, and customer-focused front-line support Ensure customer issues are properly understood, documented, and resolved or escalated Contribute to a consistent and professional customer support experience Actively support continuous improvement through knowledge sharing and feedback 🎯Your Responsibilities Customer Support & Issue Resolution Handle incoming customer support requests via phone, email, chat, or other support channels Analyze customer questions and issues related to daily usage of Nextlane software solutions Provide clear guidance, explanations, and solutions within the defined support scope Detect incidents, software issues, or potential risks and ensure proper follow-up Ticket Management & Escalation Accurately log, qualify, and document customer requests in the support ticketing system Ensure correct prioritization and f...