CarMax hiring Customer Specialist-Part Time

What You Will Do – Essential Responsibilities Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing Purpose of the role This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.