Job description
Job Description Job Purpose ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms. Duties And Responsibilities Support and monitor customer specific processing with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products Performs other duties such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner Maintain regular contact with internal stakeholders to ensure exceptional customer service is provided Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns Knowledge And Experience 3 years’ experience in a customer-facing technical support role or 1 year experience and a bachelor’s degree or equivalent Proven effectiveness in a role that requires multi-tasking and strong customer soft skills Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Show less [{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/client-support-specialist-at-ice-4319087307","jobId":"4319087307","label":"Client Support Specialist"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/client-support-specialist-at-ice-4366722979","jobId":"4366722979","label":"Client Support Specialist"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/admin-assistant-at-insight-4360947011","jobId":"4360947011","label":"Admin Assistant"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/hyderabad-client-support-specialist-at-adp-4357405427","jobId":"4357405427","label":"Hyderabad - Client Support Specialist"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/front-office-executive-at-jll-4370992907","jobId":"4370992907","label":"Front Office Executive"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/front-office-executive-at-jll-4370941658","jobId":"4370941658","label":"Front Office Executive"},{"type":"people_also_viewed...
