Customer Experience Executive - Luxury Brands

The Role - This is a customer service role — not a brand marketing or social media position As a Customer Experience Executive, you will sit at the centre of the customer journey, delivering a warm, professional and confident service to customers worldwide via email, live chat and telephone. Key Responsibilities Delivering outstanding customer service across multiple channels Supporting customers pre-sale with product and order enquiries Managing order queries, issues and complaints in a calm, solutions-focused manner Providing post-sale support and ensuring full resolution of customer concerns Ensuring a premium experience at every customer touchpoint Escalating complex issues where required and following through to completion Developing strong product knowledge to assist customers confidently Supporting order picking and packing with accuracy, care and attention to detail Working collaboratively within a friendly, high-performing team environment About You We are looking for someone who is committed to delivering exceptional customer service at every stage of the customer journey, and who takes pride in doing things properly.