Customer Operations Specialist - Austin Area

Mancomm is seeking a Customer Operations Specialist who is both customer-focused and tech-savvy. Key Responsibilities Respond to customer inquiries via phone, email, and chat, with a focus on using AI and automation to improve speed and accuracy Troubleshoot and resolve customer issues with empathy while identifying opportunities to apply AI-driven solutions Manage customer orders and requests through internal systems, ensuring smooth digital workflows Handle inbound leads from marketing outreach and chatbots, qualifying opportunities and guiding prospects toward the next step Collaborate with internal teams to refine how AI agents and tools support customer operations Maintain accurate customer records, notes, and documentation in our platforms Identify and report trends in customer questions, complaints, or delays, recommending AI/chat enhancements where appropriate Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment Requirements 2+ years of experience in customer service, order processing, or operations Strong familiarity with chat platforms, AI assistants, or digital support tools Excellent verbal and written communication skills Strong attention to detail and organizational skills Comfortable using customer management systems, AI agents, and communication platforms Calm under pressure and committed to delivering an exceptional customer experience Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles Why Join Us At Mancomm, we believe delivering great service means combining a human touch with the latest technology.