Customer Success Manager - AZ - On Site

Find out more by visiting www.vensure.com Position Summary The Customer Success Manager (CSM) will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities and ultimately ensuring success on the PrismHR platform. Essential Duties And Responsibilities Act as primary point of customer contact, driving strategic engagement, and fielding customer escalations as needed Advocate for customers with internal partners to drive customer centric solutions Advocate customer needs/issues cross-departmentally, and coordinate customer-specific activities with PrismHR's Sales, Support, Professional Services, and Product Delivery teams Develop and maintain a strong relationships across the organization to understand the customer's business, including their goals, strategy, and challenges Define key metrics and goals for success with customers; monitor and review progress or revise as needed Anticipate customers needs, proactively reach out to discuss...