Customer Success Manager - Intelligems

You will help e-commerce customers get the most out of the Intelligems platform. Key Responsibilities Conduct one-on-one meetings with Customers to understand goals and develop strategies Schedule trainings to empower and educate Customers Conduct data analysis to develop insights Educate Customers on new features Optimize processes to scale success efficiently Define and track core customer success metrics (e.g., retention) Collect feedback from Customers to inform the product roadmap Contribute to Sales and Customer Support processes as needed Qualifications Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales) Excellent communication and problem-solving skills S...