Customer Success Manager - Staffbase

This role is accountable for customer retention and renewals, while working in close partnership with Sales to drive account expansion and long-term value creation. Position Staffbase as a strategic, long-term partner, not just a technology vendor Co-create and own Joint Success Plans aligned to customer business outcomes, transformation initiatives, and measurable KPIs Track, measure, and articulate customer value, ensuring executives clearly understand the impact of Staffbase Translate customer strategy into clear adoption, enablement, and growth plans Maintain deep knowledge of the Staffbase platform, features, and roadmap Translate product usage data into actionable, commercial, and strategic recommendations Advise customers on new features and relevant use cases that drive additional value and expansion Confidently demonstrate and position product capabilities in a value-led, outcome-driven manner What we’re looking for Proven experience in Customer Success, Account Management, Consulting, or Strategic Account roles within B2B SaaS Demonstrated accountability for renewals, retention, or ...