Customer Success Manager II - Nielsen

This role demands a blend of customer service, industry expertise, and strategic thinking to ensure customer satisfaction and to drive business growth. Initiate and monitor action plans for identified quality trends and provide regular progress updates to customers/partners Review key performance indicators (KPIs) regularly with customers/partners Coordinate setup and delivery of new metadata for customers (new license deals) or partnership deals Manage customer/partner deliveries and communication for limited release products Create Product Inquiry tickets and coordinate customer responses Create and maintain customer and partner-specif...