Customer Success Manager, Platform Team

You'll be a key resource, providing expert guidance and solutions to inbound customer inquiries, fostering product adoption and growth, and shaping the future of our customer support strategy. Your Responsibilities Will Include Driving increased product adoption across a variety of accounts, enabling clients to effectively utilize Braze and achieve their desired outcomes Serving as a primary point of contact for inbound customer inquiries via email and other channels, providing timely and insightful solutions Becoming a trusted Braze product expert, mastering the dashboard and integration processes to empower clients to master the product Maintaining a high level of product knowledge and staying up-to-date with new features and best practices Collaborating effectively with Account Managers, Customer Success Managers, Technical teams, and other cross-functional teams to deliver seamless and exceptional customer experiences Contributing to the ongoing improvement of processes, internal enablement, and support strategies to optimize customer support Proactively identifying opportunities to enhance customer satisfaction and drive product adoption Working a hybrid schedule, including three days per wee...