Customer Success Specialist (Cantonese & Mandarin

This role focuses on delivering high-quality customer support and ensuring a positive customer experience across multiple communication channels. Key Responsibilities Handle customer inquiries via phone, chat, and email in a professional and courteous manner Provide accurate information and effective solutions to customer issues Perform basic to intermediate technical troubleshooting related to smart devices and applications Ensure timely documentation of customer interactions in internal systems Meet quality, productivity, and customer satisfaction KPIs Collaborate with team members to continuously improve service delivery Working Hours Monday to Sunday (rotational shifts) Operating hours: 9:00 AM – 9:30 PM 9 hours per day (including 1-hour meal break) 5 working days per week Salary & Benefits Salary to be discussed 13th Month Salary Bonus Medical coverage and structured training provided Requirements Native or fluent Cantonese (mandatory) Mandarin proficiency (conversational to business level) English proficiency for internal communication Minimum Diploma (Bachelor’s Degree preferred) Experience in customer service, contact center, or client-facing roles is an advantage Strong communication skills with a customer-focused mindset Comfortable working in a shift-based, fast-paced environment Why Join Us Support a well-established global smart devices client Competitive salary with clear incentive structure Structured onboarding and ongoing training Career development opportunities within a global organization Show less [{"type":"people_also_viewed","href":"https://hk.linkedin.com/jobs/view/sales-executive-product-specialist-hk-listed-medical-device-distributor-mongkok-5-days-work-at-jpc-corporation-4368279349","jobId":"4368279349","label":"SALES EXECUTIVE / PRODUCT SPECIALIST - HK listed medical device distributor (Mongkok/5 days work)"},{"type":"people_also_viewed","href":"https://hk.linkedin.com/jobs/view/prestige-investment-sales-manager-hang-seng-bank-hk-at-hang-seng-bank-4367075492","jobId":"4367075492","label":"Prestige Investment Sales Manager - Hang Seng Bank (HK)"},{"type":"p...