Customer Success Specialist, Dynamic Yield - Mastercard

Title And Summary Customer Success Specialist, Dynamic Yield Dynamic Yield by Mastercard is on the lookout for a “dynamic” Customer Success Specialist to join our team. Role Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required Serve as the primary and secondary point of contact for clients and their DY personalization program Consult with clients on product features, functionality and onboarding best practices Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data Analyze data and propose value-driving recommendations About You Fortune 1000 client-facing experience as a CSM preferred B.A./B.S.