Job description
What You’ll Do: • Handle live chats, tickets, and WhatsApp support on a daily basis • Maintain an Average Response Time (ART) of under 1 minute (live chat is our primary channel) • Consistently achieve a CSAT score of 4/5 or higher • Meet defined SLA targets for first response and resolution • Provide timely, accurate, and customer-first WhatsApp support • Close a high volume of tickets monthly without compromising quality • Troubleshoot issues efficiently and provide clear resolutions • Take full ownership of customer issues and coordinate with internal teams when needed Required Skills & Experience: • Prior experience in Technical Support (VoIP/Telecom/SaaS preferred) • Hands-on experience troubleshooting application-based software • Basic understanding of VoIP concepts (call flow, DID numbers, carriers, call logs) • Excellent written and verbal communication skills • Comfortable working with support metrics like CSAT, SLA, ART & ticket targets • Ability to work in a fast-paced, performance-driven environment Show less [{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/front-desk-executive-at-dr-ram-s-advanced-surgical-hospital-4361054549","jobId":"4361054549","label":"Front Desk Executive"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/csr-executive-at-guru99-com-4369201103","jobId":"4369201103","label":"CSR Executive"},{"type":"people_also_viewed","href":"https://in.linkedin.com/jobs/view/technical-support-executive-at-shreeyaan-solusmart-pvt-ltd-4221706770","jobId":"4221706770","label":"Technical Support Executive"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/assistant-call-center-manager-jobs","label":"Empleos de Asistente de Gerente de Call Center"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/application-support-manager-jobs","label":"Empleos de Director del servicio técnico de aplicaciones"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/assistant-logistics-manager-jobs","label":"Empleos de Subdirector de logística"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/german-translator-jobs","label":"Empleos de Traductor de alemán"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/recruitment-resourcer-jobs","label":"Empleos de Búsqueda de recursos de selección de personal"},{"type":"similar_search","href":"https://www.linkedin.com/jobs/oracle-functional-consultant-jobs","label":"Empleos de Consultor funcional de Oracle"},...
