Customer Support Specialist: Bilingual - English/Spanish

As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. Duties & Responsibilities Act as first point of contact for POR customers (Phone, email, chat) Respond to customer requests for assistance Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments Provide timely follow-up to customers and an exceptional support experience Provide thorough and complete case notes and documentation of customer issues Prioritize incoming issues and route to the appropriate resources for resolution Qualifications & Skills Excellent customer service attitude Team player Demonstrated verbal and written communication skills Time Management and problem-solving skills Attention to detail and ability to collect and document detailed information regarding customer issues Ability to listen intently and understand underlying concerns Ability to empathize and relate to customers Ability to navigate any question or issue and direct customer to the right person or team to assist Demonstrated ability to maintain self-control while defusing stressful custom...