Emma - we are hiring! hiring Customer Support Associate

🚀 At Emma, We Are Bold Determined Focused Autonomus We are a high-performance team and we run the company like a professional sports team. Responsibilities About the role Provide exceptional customer support across all communication channels Grow and engage our social media community by responding to user questions and fostering positive interactions Gather insights from user interactions to inform product and content strategy Share community feedback with the product team to help shape new features and improvements About You 1+ year of experience in customer service Experience with technical support Excellent organisational skills Outstanding relationship-building skills Experience and interest in startups Bonus Experience with Crisp (or similar - Intercom, Zendesk...) Experience with financial services Our Process Phone call with internal recruiter Take-home test 2nd call with a member of the team Onsite interview with CEO Our Benefits ⚕️Private Medical Insurance and Perks with Vitality 💰Pension Contribution 👫 Employee Referral Scheme 📱 Emma Ultimate Subscription 💻 MacBook and Cursor AI 🚲 Cycle to Work Scheme 🏝️ One-month sabbatical every 5 years 🍻 Regular Socials To facilitate communication, productivity and speed, we work from the office Monday to Friday.