Engineering Operations Manager

[Applicants: Be among the first 25 applicants | Industry: IT Services and IT Consulting | Type: Full-time | Level: Mid-Senior level] IntroductionAs the Engineering Operations Manager, you will lead engineering operations across the Mid-Hudson Valley (MHV) and broader Americas region.This role requires a strategic leader, while operating in a fast pace environment with a deep technical expertise in facilities management, particularly in mechanical and electrical systems. You will drive operational excellence, foster cross-functional collaboration, and ensure service delivery meets IBM’s high standards.Your Role And ResponsibilitiesStrategic Leadership & Operational SupportLead a team of electrical and mechanical engineers; serve as the subject matter expert for the marketBuild trusted relationships with internal and external stakeholders, proactively solving challenges and driving improvementsDevelop deep client business intelligence to anticipate needs and deliver strategic valueAbility to respond and provide resultion in a 24x7 critical enviromentOversee operations of mechanical, electrical, critical environments, and fire/life safety systems for a diverse portfolioEnsure compliance with preventative maintence program that is completed by the service providerOptimize SOPs and implement best practices across the portfolioCross-Functional CollaborationPartner with the on account service providers, SMEs, CIO teams, Space & Occupancy, IT, Security, EHS, and strategic vendors.Support regional initiatives while maintaining consistency and quality across the AmericasTranslate complex technical requirements into actionable business solutions.Lead continuous improvement initiatives to enhance service delivery and efficiency.Participate in the capital planning for the portfolio and act as engineering MSE on capital projectsPreferred EducationTechnical DiplomaEssential RequirementsRequired technical and professional expertise10+ years in senior-level Facilities Engineerin...