Full-Time Assistant Manager FEC Bowling & Gaming

You will work closely with the Game and Bowling Manager and other team members to create an enjoyable experience for guests of all ages. Your responsibilities will span across multiple areas, including bowling, gaming, attractions, redemption, and facility maintenance.ResponsibilitiesOperational Oversight:Assist in managing day-to-day operations, ensuring all activities run efficiently.Supervise staff during shifts, maintaining a positive work environment.Handle guest inquiries, feedback, and concerns promptly and professionally.Collaborate and communicate with other department to ensure seamless operations.Monitor cash handling, point-of-sale systems, and inventory levels.Identify opportunities for upselling and revenue growth.Bowling ManagementOversee bowling lanes, equipment, and maintenance.Coordinate birthday parties, special events on the lanes.Address any lane malfunctions promptly to minimize disruptions for guests.Enforce lane etiquette, including proper footwear and behavior, address any safety concerns promptly.Gaming And AttractionsManage arcade games and other attractions.Monitor guest flow, game performance, and troubleshoot technical issues during operations.Collaborate and inform the team of any promotions or loyalty programs that are active in the game room.Redemption CenterSupervise the redemption area where guests exchange tickets for prizes.Maintain inventory of redemption items, ensuring a variety of appealing choices.Train staff on redemption procedures and customer service.Cleanliness And MaintenanceRegularly inspect the FEC premises for cleanliness, safety, and functionality.Coordinate cleaning schedules for restrooms, common areas, and gaming zones with the staff on duty.Report and address, when possible, any maintenance or repairs needs promptly.Staff Training And DevelopmentTrain new hires on company policies, safety protocols, and customer service standar...