German-Speaking Technical Support Analyst - Budapest

Support the Next Generation of Smart Mobility! 22-24, 1062 Budapest, Hungary Work Mode: Onsite, from our office Working Hours: 9:00 - 18:00 Employment type: Full-time, 40 hours / week What You'll Be Doing Respond to customer inquiries via phone, chat, and email with professionalism and clarity Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.) Guide users through features and functions of smart mobility products Escalate unresolved issues to internal teams following structured processes Take full ownership of the customer journey — from first question to full resolution Maintain accurate case logs and comply with data security and privacy policies Communicate effectively with colleagues and contribute to a positive team environment Requirements What You Bring Strong communication skills in German (C1) and English (B2) A customer-focused mindset — you stay calm, helpful, and solutions-oriented Confidence working with tech: mobile apps, Bluetooth, and wireless connections Basic familiarity with Microsoft Office and common troubleshooting tools Ability to stay organized and handle multiple conversations with care and clarity Previous BPO, customer support, or helpdesk experience is a big plus You'll Thrive If You Are...