Global Commercial Data & CRM Analyst

About the role: We are looking for a Global Commercial Data & CRM Analyst to join our team and provide a comprehensive, data-driven view of commercial performance across Retail, E-commerce, and Wholesale channels. Key Responsibilities: Commercial Performance & Reporting Collect, consolidate, and analyze sales data across all channels Monitor key commercial KPIs: turnover, growth, UPT, AVT, cross-selling, conversion rate, sales density, channel performance, product performance, best-sellers Produce monthly reports and dashboards using Excel and Power BI Analyze trends and competition, identify performance gaps and opportunities, and provide actionable insights CRM & Client Analytics Support the deployment of CRM data framework across markets and channels Ensure consistency and quality of client data collection (Retail & E-commerce) Analyze client data and KPIs: profiles, recruitment/retention rates, purchase behavior, client lifecycle Measure impact of CRM and clienteling initiatives on sales Recommend actions to improve client engagement, loyalty, and lifetime value Cross-functional Collaboration Work closely with Retail, E-commerce, Wholesale, and Marketing teams to align reporting and analyses Translate data into actionable insights for commercial teams Support HQ and local teams with ad-hoc analyses to guide business decisions Profile & Experience: Around 3 years of experience in data analytics, commercial analytics, or CRM roles Experience in an omnichannel environment (Retail / E-commerce / Wholesale) is a plus Strong analytical mindset with solid understanding of commercial performance drivers Advanced skills in Excel and Power BI Ability to structure data, build dashboards, and synthesize insights for senior stakeholders Organized, autonomous, and detail-oriented Strong communication skills and ability to work in a multicultural environment Fluent in English (additional languages are a plus) Why join us?