IT Support Specialist

At Nooks, we value innovation, collaboration, and a service-first mindset.About The RoleThe IT Support Specialist serves as the frontline resource for day-to-day technical support, troubleshooting, and system maintenance across the site. The IT Support Specialist will work closely with the IT Systems Manager to resolve escalated issues, contribute to system improvements, and gain the hands-on experience needed to advance into more senior administration roles.Key ResponsibilitiesProvide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues.Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation.Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff.Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle.Escalate complex or unresolved issues to senior staff as appropriate.Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards.Collaborate with cross-functional teams to support secure and compliant system operations.Contribute to IT projects and system improvements to develop foundational system administration skills.The Skillset1–2 years of experience in IT support, helpdesk, or system administration (DoD experience is preferred).Possess a DoD 8140.03/8570.01 Information Assurance ...