IT Support Specialist

[Applicants: Over 200 applicants | Industry: Professional Services | Type: Full-time | Level: Mid-Senior level] Position DescriptionWe are seeking ahighly motivated and skilled IT Support Specialistto manage and maintain the technology infrastructure for our office environment. The ideal candidate will be part of a team providing IT technical assistance, ensuring the smooth and efficient operation of all end-user technology and providing exceptional support to our team.Key ResponsibilitiesEnd-User Support:Provide Tier 1 and Tier 2 technical support, responding to help desk tickets, diagnosing hardware and software issues, and resolving technical problems in a timely and professional manner.Microsoft 365 (O365) Management:Administer and support the full suite of Microsoft 365 services, including user and license management,Exchange Online, and general troubleshooting.Collaboration Platform Support:Provide operational support forSharePoint OnlineandMicrosoft Teams, assisting users with permissions, site structure, and collaboration best practices.Security & Access Management:Implement, manage, and troubleshootMulti-Factor Authentication (MFA)solutions across various platforms to secure user access.Hardware Management:Setup, configure, and troubleshootWindows 11laptops and desktop computers.Install, configure, and maintain office peripherals, includingnetwork and local printers.Mobile Device Management (MDM):Manage the deployment, configuration, and lifecycle ofiPhone and Androidmobile phones.Manage and supportiPaddevices using a Mobile Device Management (MDM) solution.Network Troubleshooting:Performbasic network troubleshootingfor connectivity issues (LAN/Wi-Fi), including identifying and resolving problems with cabling, switches, and network access points.Documentation & Training:Create and maintain technical documentation and conduct basic user training on new software or IT procedures.Required Skills & QualificationsProven working knowledgeand hands-on experience supporting an office environment.Strong expertise in administering and troubleshooting theMicrosoft 365 ecosystem (O365, Exchange, Teams, SharePoint).Experience supporting and troubleshooting client-side issues withSalesforce.Proficiency in deploying, managing, and securingWindows 11operating systems.Demonstrated experience withmobile device deployment and managementfor bothiOS (iPhone/iPad)andAndroidplatforms, utilizingMDMtools.Familiarity with setting up, configuring, and resolving issues r...