IT Support Specialist (Service Desk) (a)

You will make a significant contribution to high service quality and customer satisfaction and ensure compliance with our service levels. You will be responsible for the following tasks: First and second-level IT support for Adnovum employees at all our locations Hardware and software support, including laptop installation and setup Close collaboration with the global IT Solutions team (infrastructure, internal applications, collaboration tools, and cloud services) Analyzing and resolving malfunctions in the Microsoft 365 and VPN environments Independent communication and coordination with internal stakeholders – from second-level support to software development Collaboration in internal IT projects and continuous improvement of our services What we're looking for Completed training as ICT specialist, comparable training, or at least two years of professional experience in ICT support Good knowledge of Windows operating systems, additional knowledge of MacOS a big plus Enthusiasm for technical challenges regarding hardware and software Pleasure in dealing with clients Independent, structured, and reliable working style, as well as logical, agile, and analytical thinking Very good command of German and English Sharp minds, good vibes We are the sharp-minded IT experts who tackle the trickiest software and security challenges.