Motorpoint hiring Customer Experience Support - Glasgow

We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. Delivering fantastic customer service over the phone and face-to-face Managing administration tasks and resolving customer queries with efficiency Using our CRM system to track and resolve customer cases Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member Liaising with internal teams to resolve enquiries and complaints Working as part of a team to ensure customer service (NPS) targets are met every month What do we need from you?