May be filled
Randstad hiring Lead Consultant
Hyderabad, Telangana, India
2026-02-09
Est. INR 40k–60k
Estimated salary range
40% confidenceSource: Estimated from market data
34,508
INR
64,508
Estimate based on location data. Verify with employer.
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AI Summary
Powered by ClaudeThe Team Lead is responsible for overseeing the Service Level Support team, ensuring the seamless resolution of VMS-related case management tickets while maintaining strict adherence to global SLAs. Key Responsibilities Team Leadership & Performance: Lead and mentor a team of Support Analysts, conducting regular performance reviews and ensuring consistent resolution standards across all platforms (Freshdesk, ServiceNow).
Job description
The Team Lead is responsible for overseeing the Service Level Support team, ensuring the seamless resolution of VMS-related case management tickets while maintaining strict adherence to global SLAs. Key Responsibilities Team Leadership & Performance: Lead and mentor a team of Support Analysts, conducting regular performance reviews and ensuring consistent resolution standards across all platforms (Freshdesk, ServiceNow).
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