Senior Systems Administrator

[Applicants: Be among the first 25 applicants | Industry: IT System Data Services | Type: Full-time | Level: Mid-Senior level] MANTECHseeks a motivated, career and customer-orientedSenior Systems Administratorto join our team inWashington, DC.Responsibilities Include But Are Not Limited ToServes as a Customer Advocate supporting VIP level customer; must present professional image and communicate well. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use.Troubleshoot and resolve incident tickets to include data storage, network connectivity, Active Directory accounts and security groups, and third-party software.Update and manage assigned tickets to include daily work notes and customer updates throughout the ticket lifecycle.Troubleshoot customer equipment to include desktops, Multi-Function Print devices, video teleconference hardware, and various other IT assets.Minimum QualificationsMinimum of five (5) years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs.Demonstrated experience managing and updating customer tickets in a ticketing system.Outstanding customer service skills and practices.Experience contributing to a service desk technical knowledge base.Compliance with DoD 8570.01-M/8140.01 and have CompTIA Security+ certificationPreferred QualificationsProficient with SolarWinds Web HelpdeskProficient working with SharePoint and supporting customer related issuesProficient working with and supporting Microsoft Office productsClearance RequirementsMust have a current/active TS/SCI clearance and the ability to obtain and maintain a Yankee White Clear...