Technical Solutions Engineer

Whilst delivering world class customer service, apply established procedures to provide excellent technical quotations, information, advice, and assistance. assuring the functionality of the solution in practice.Create world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations.Work closely with product management, supply chain and operations to ensure an efficient process.Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc.Identify new business opportunities and share any potential with a nominated colleague(s).Ensure customer contact and account data is updated in CRM.Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.Contact customer to follow up on quotations.Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).Follow up on pre-defined customer interactions with set SLA.Ad hoc tasks:Provide overload support for the CSC Front Line.Work as a subject matter expert within products, applications or processes to promote and ...