Technical Support Engineer - Supermicro

This role will be based in the headquarters located in San Jose, CA Essential Duties And Responsibilities Includes the following essential duties and responsibilities (other duties may also be assigned): Serve as first point of contact and address to customer’s inquiries and questions regarding to Supermicro products, solutions, and services Assist internal users and customers in configuring products and making recommendations. Act as pre and post sales liaison between field and cross-functional product management teams Identify, document, and resolve customer issues; escalate critical customer’s questions and issues to the correspondent team and management Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal Provide inputs to designing team on customer’s feedback on new products improvement Drive customer satisfaction through service excellence Ability to work flexible hours (Bi-weekly shift rotations: 6:00 AM–3:00 PM and 9:00 AM–6:00 PM.) Qualifications Bachelor’s degree in engineering discipline, with 2+ years of hands-on experience in hardware or solution industry Strong customer focus mindset Solid interpersonal skill in verbal and written, ability to communicate effectively with both external and internal stakeholders efficiently Strong analyzing and troubleshooting skills Prior repair and support experience in hardware industry is a plus Ability to resolve complex issues with high level of ambigui...