Operations Engineer Kuala Lumpur

<h2 style="margin-top: 18pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">ABOUT YOU</span></strong></h2> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">We are looking for an </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Operations Engineer</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> who is </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">technically curious, detail-oriented, a strong communicator, and proactive</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> to join our </span><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Global Technical Operations (GTO)</span></strong><span style="font-size: 12pt; font-family: Arial, sans-serif;"> team. Weekend on-call (rotating) is required.</span></p> </li> </ul> </div><p><br></p><b>Nice to have:</b><div> <ul style="margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;"> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Experience in the gaming, payments, or fintech industry — particularly environments where transaction processing, checkout flows, or player-facing services must meet strict uptime requirements.</span></p> </li> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Familiarity with Datadog Service Catalog, synthetic monitoring, and RUM (Real User Monitoring).</span></p> </li> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Experience with distributed systems debugging: tracing failures across microservices, understanding cascading failures, and reading distributed traces end-to-end.</span></p> </li> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Exposure to database operations (MySQL, PostgreSQL, Redis, Kafka) at a level sufficient to investigate connection pool exhaustion, replication lag, slow queries, or queue backlogs during incidents.</span></p> </li> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">Familiarity with CI/CD pipelines and deployment tooling (GitLab CI, ArgoCD, Helm) — enough to correlate recent deployments with production issues and identify rollback targets.</span></p> </li> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 12pt;">JIRA Service Management administration experience: workflows, automation rules, SLA timers, and queues.</span></p> </li> <li style="font-size: 12pt; font-family: Arial, sans-serif;"> <p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 12pt;">ITIL Foundation certification is a plus but not required — practical experience matters more.</span></p> </li> </ul> </div><p><br></p><p></p>\n<div>RM144,000 - RM216,000 a year</div>\n<p> </p><h2 style="margin-top: 18pt; margin-bottom: 4pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">BENEFITS</span></strong></h2> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Convenient work tools</span></strong></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Latest Mac workplaces + additional hardware to make you more effective at work</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">Professional growth</span></strong></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Free trainings and participation in specialized conferences</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Rich knowledge exchange within the company</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif;">More perks</span></strong></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Health insurance (Medical, dental and optical)- Employee and dependants</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Flexible hours: organize your day according to your needs and sprint &amp; teamwork demands</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">No dress code</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">Comfortable and new office environment</span></p> <p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 12pt; font-family: Arial, sans-serif;">The duties of this position may change from time to time so the individual and organization can achieve their results.