Manager- Front of House- Mooresville Crossing Rack

[Industry: Retail | Type: Full-time | Level: Mid-Senior level] As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.A day in the life…Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cardsRecruit, hire, train, develop and motivate your team – their success is your successSupport your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase salesCreate a solid business plan that enables your team to work together to meet service and sales goalsSupport the success of your department by driving continuous improvementsYou own this if you have…For Nordstrom Stores Roles: Prior experience in a Rack Store is preferredFor Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred1+ years of successful retail management experienceThe ability to develop and maintain productive relationships with store manager, area/regional manager, and other leadersExceptional customer service skills and a passion to inspire others to deliver outstanding serviceDynamic leadership skills and a proven ability to motivate and develop future leadersA proven track record of using key metrics to identify opportunities and drive businessEffective communication skillsThe ability to work a flexible schedule based on business needs, including evenings and weekendsWe’ve got you covered…BenefitsOur employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job.