Facility Technical Support Supervisor

As the model of best correctional practices, we strive to return productive citizens to our communities and inspire a culture of accountability, integrity, and professionalism.Role OverviewThe Facility Technical Support Supervisor is responsible for leading field-based technical operations, ensuring reliable network infrastructure, hardware functionality, and secure system performance across multiple locations. This role combines hands-on technical expertise with team leadership, operational planning, and vendor coordination to maintain high system availability and compliance with organizational standards.Salary StatementThe salary for this position traditionally starts at $61,022.00 but may be commensurate with education or work experience.A Day In The LifeThe essential functions of this role are as follows:Team Leadership & SupervisionSupervise, schedule, and mentor field technical support staff.Assign daily tasks and oversee performance to ensure timely issue resolution.Provide ongoing technical training and professional development.Establish service standards and ensure adherence to operational procedures.Network & Infrastructure ManagementPlan, install, configure, maintain, and repair LAN/WAN infrastructure.Support routers, switches, servers, workstations, structured cabling, and peripherals.Oversee system upgrades, patching, and infrastructure lifecycle management.Ensure network reliability, redundancy, and performance optimization.Field Support & Technical TroubleshootingDiagnose and resolve complex network, software, surveillance camera, and hardware issues.Provide on-site support across multiple facilities to ensure operational continuity.Perform root cause analysis and implement preventative measures.Maintain accurate service documentation and incident records.Security & ...