Help Desk Applications & Operations Support

Work on special projects as assigned.Position Duties/ResponsibilitiesPrimary Responsibilities:Provide technical support via phone calls (call center), email, or in-person for any information technology issues and problemsServe as the Help Desk point of contact for BI supportSpecial projects as assigned which could including projects such as Fleet management connectivity & CAT-related projects / relationshipSecurity initiativesiSeries supports Back up IT Systems Manager as neededAssist with support for Caterpillar-related issues Resolve user and printer issuesDiagnose and resolve technical problems with Laptops/Desktops, software, printers, mobile devices and Local Area Networks (LAN) and Wide Area Networks (WAN)Ensure all documentation including Help Desk Knowledge articles are updated timely and accurateModify configurations, utilities, software default settings, etc. This includes tracking computersParticipate in the on-call support rotation to provide IT support after normal office hoursIdentify and document issues and requirements to resolve business issuesProvide in-person support to various branches as requestedSupervisory ResponsibilitiesNo formal supervisory responsibilitiesRequiredPosition RequirementsAssociate degree in business related field (Computer Science, Application Development, or Computer Programming) or equivalent years of experienceExperience with IBM/i5 years or more of experience in Information Technology fieldValid driver’s license.PreferredBachelor’s degree in business related field (Computer Science, Application Development, or Computer Programming) or equivalent years of experience7 years or more of experience in Information Technology fieldKnowledge, Skills, And AbilitiesThe requirements listed below are represent...