Sr Operations Admin-4

Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.Essential FunctionsProvides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephoneReviews, researches and/or enters data in various systems to support respective functional areaCompiles data and provides various regular and adhoc reports to management for review and determinationServes as frontline customer service to receive, solve and/or escalate customer inquiries and issuesAssists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for reviewIn addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:Additional Quality Assurance/Loss Prevention essential functions:Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customerPrioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same dayEnsures all packages receive appropriate scan statuses.