Specialist, Cruise United Airlines Bilingual PT (Paisly)

If you enjoy connecting with customers on a deeper level and making dream cruises come true, then this is the perfect opportunity for you!Our Specialist, Cruise UA crewmembers work in a virtual call center environment, providing exceptional customer service through incoming calls to book and service cruise vacations for our Paisly UA customers. Through ongoing training and development, you will continuously build the skills needed to excel in your role and provide memorable experiences for our customers.Essential ResponsibilitiesHandle calls regarding general information about cruise packages, including standalone cruise reservations and cruise packages.Sell and close cruise products via incoming calls.Document customer contract details into the reservation system.Make determinations on all aspects of a booking including schedule availability, fares and fees.Research flight information and look up general airport information.Provide a one-call resolution for every customer.Have significant attention to detail; ability to multitask frequently.Respond to emails and other correspondence regarding company products.Resolve general customer service questions through effective customer service techniques.Successfully complete a four (4) week classroom training and on-the-job training.Continuously remain proficient in Paisly processes, policies, products, and offerings.Attend scheduled business partner meetings and other training in the support center, as necessary.Other complex projects and duties as assigned.Minimum Experience And QualificationsHigh School Diploma or General Education Development (GED) Diploma.Two (2) years of customer service experience.Successful completion of Paisly training once hired.Demonstrate proficiency in reading, writing, and speaking English.Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment (Bilingual role only).Flexible and able to work at any time, including nights, weekends and holidays.Reside in the d...