Salesforce Omni Channel Technical lead

[Industry: Financial Services and Banking | Type: Contract | Level: Mid-Senior level] Role : Salesforce Technical LeadDuration : Long Term ContactLocation : Los Angeles CA HybridJob ResponsibilitiesLead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystemDefine current and future state architecture including data models integrations security and scalability patternsServe as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case ManagementTranslate business requirements into scalable secure and high performance technical designsProvide hands on leadership in Apex LWC Flows integrations and configurationSet and enforce coding standards best practices and governance modelsReview solution designs code and deployments to ensure quality and maintainabilityMentor and guide onshore and offshore Salesforce developersConfigure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrationsDesign and implement high volume real time customer service solutionsDrive performance optimization governor limit management and security controlsDesign integrations using RESTSOAP APIs middleware MuleSoft and event driven patternsEnsure seamless data flow across CRM telephony analytics and downstream systemsQualifications12 years of overall IT experience with 8 years on Salesforce platformStrong hands-on experience witho Salesforce Service Cloud Sales Cloudo Apex Triggers Batch Apexo Lightning Web Components LWCo Flows Security Model Data ModelingProven experience as Technical Lead or Solution Architect on enterprise Salesforce programsSolid understanding of integration architectures CTI Omni Channel and call center platformsExperience working in Agile Scrum delivery modelsExcellent communication leadership and stakeholder management skills"