Head of Customer Operations (B2B SaaS - Remote/Hybrid)

About the Role: As Head of Customer Operations, you will own the end-to-end customer operations function at Momos. Key Responsibilities: Lead and Scale the Team Lead, mentor, and grow the Customer Operations team Build a high-performance culture focused on ownership, accountability, and continuous improvement Define hiring plans, team structure, and career development paths Own Customer Operations Strategy Set the long-term vision and strategy for Customer Operations Identify gaps in the current customer experience and build solutions to address them Align operations with company growth and product priorities Build Scalable Processes Design and implement scalable support workflows across all channels Track and improve key support metrics such as response time, resolution time, and CSAT Drive initiatives that reduce support volume through proactive and smarter support...