Customer success Jobs in UK

The role would suit someone who has worked in an operational role, project management, customer relationship management, customer success or senior customer support. Act as point of escalation for clients and manage resolution of raised issues, escalating further to senior management when required Conduct educational webinars on Epoq’s services for new clients Provide cover for customer support role when required The person We are looking for candidates with the following: Experience of customer success/account management where client retention is a primary objective.

Develop and execute multi-year account strategies that align with customer goals and Version 1’s sector objectives. Drive strategic alignment with Version 1’s partner ecosystem (AWS, Microsoft, Oracle, etc.) to create differentiated cu...

We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Renault/Dacia branch in Dumberton, Glasgow and help customers get excited about our products. About The Role At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience.

The role As an Account Manager, you build your own portfolio of business owners and help them navigate their financial journey with iwoca. Strategic Growth: Use your understanding of business drivers to help clients maximise their potential while keeping them informed about new opportunities and product developments.

About Stacks At Stacks, we’re transforming the way finance teams approach one of their most critical processes: the monthly close. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations.

Responsibilities: Ensure that My IT Support service performance consistently meets or exceeds agreed service levels (SLA’s), OLA’s, and user experience levels. Serve as a primary point of contact for business escalations related to IT Service Delivery, and engage with all relevant IT Service Delivery teams as required for resolution Be an ambassador for IT, working across the business to provide effective communication on IT matters, active promotion of IT offerings and build relationships with other teams to ensure effective dialogue between departments Champion for local office with respect to Service Delivery projects, including understanding local business entity impact and ensuring service impact is minimized and understood Drive monthly Support service review meetings covering performance, service improvements, quality and project impact Identify and proactively make recommendations for service improvement; ensure actions are followed through to completion in a timely manner Provide guidance and advice in terms of IT Service Delivery processes and available technology Interact with IT Service Delivery teams to evolve IT standards and end user experience Act as a key contributor to IT quarterly service reviews, service contracts (SDO) and budget planning Manage local processes (I.e., starters, leavers and movers) and coordinate appropriate internal peer groups and external third-party suppliers Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services Knowledge And Skills Experienced Service Management professional with strong IT service delivery background A passion for driving service improvement and exceptional end-user experience Excellent leadership and people management skills Exceptional relationship management (virtual and onsite) and communication skills (written and verbal) at all levels (c-suite to front line end-users) Excellent customer service skills Strong organizational, prioritization and time management skills Experience interfacing with 3rd parties and outsourced managed service providers Knowledge of ITIL disciplines Deep understanding of operational impacts from business and IT change High proficiency in handling conflicts and escalations Proven experience leading virtual teams Willingness to support and mentor junior staff Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including working outside of normal business hours to ...